Privacy Policy 

• Summary of Personal Information we collect and how we use it. 
• General Privacy Policy 
• Notice for California Residents 
• Problems with order confirmations or signing into Immortalflame.com 

Overview:

This Privacy Policy explains how we use, share, and protect information that we collect about you (“Personal Information”) and the choices that you have. This Privacy Policy applies to visitors to www.immortalflame.com (“Website”) and our customers. By visiting or using our Website, you agree to this Privacy Policy. 

This Privacy Policy does not apply to information about you collected by third-party websites that may post links or advertisements on or otherwise be accessible from the Website. The information collected by these affiliates or third-party websites is subject to their own privacy policies. 

Summary of Personal Information we collect and how we use it. 

Types of Personal Information we collect	How we use it
Contact details (your name, address, email address and phone number)	Maintaining your account
Site navigation and usage data	Allowing you to login, navigate the site and make purchases
Purchase and transaction history	Fulfilling your order
IP address, browser settings and related information	Providing customer service
	Customer analytics
	Marketing our products and services to you
	Operational uses, including site optimization and fraud detection and prevention
Payment information	Allowing you to make purchases or sign up for a subscription service
	Storing it for future purchases, but only if you specifically request, we store that card information
Information you add to personalize your products	Fulfilling your order
	Storing your personalized products for future purchase
	Maintaining your account
	Customer analytics
	Marketing our products and services to you
	Operational uses, including site optimization and fraud detection and prevention
Contact with Customer Care	Providing customer service
	Maintaining your account
	Allowing you to login, navigate the site, and make purchases
	Fulfilling your order
	Customer analytics
	Marketing our products and services to you
	Operational uses, including site optimization and fraud detection and prevention

Immortal Flame does not knowingly collect or sell the Personal Information of individuals under the age of 16 years old.

We may also use your Personal Information for other legally required purposes, to enforce our Terms of Use, or to protect the rights or property of Immortal Flame or others. We may use Personal Information for other purposes, but only if you have given your consent to do so. For example, if you review a product you agree to let us post that review on our Website.

Immortal Flame potentially shares this data with services providers who offer shipping, payment processing, marketing and analytics, cloud storage, and operational support services.

General Privacy Policy 

Information That We Collect 

We collect a variety of information from our customers and visitors to the Website. As described below, some information is automatically collected when you visit our Website or purchase something, and some you provide to us when registering or filling out a form, buying a product or service or communicating with us. We may also acquire information from third parties.

Information Collected Automatically: Whenever you visit our Website, we automatically collect some information about your transactions with us, and your use of our Website. Example: we automatically collect your IP address, the type of operating system and web browser you use and related information. We also automatically track certain information about your activities on our Website such as the pages you visit. If you are a registered Immortal Flame customer, we link this automatically- collected data to the Personal Information we collect to help us customize your experience on our Website and improve our overall service to you.

Information You Provide: If you provide us with Personal Information by filling out a form, registering for an account, making a purchase, or contacting us, we collect that Personal Information. For example, if you register on our Website, we collect your name, e-mail address and password. If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. You may also have the option to store credit card or other payment information to make it easier to purchase products or service from the Website in the future. If you design and personalize a product, such as a funeral announcement , we collect the Personal Information you use to customize the product, such as the name of your deceased or location of funeral. If you contact our customer services agents, you may also provide us with Personal Information that we collect.

Information about Your Transactions: When you purchase a product or service, we collect all of your order information, such as the type of product you purchased and the costs of each product.

Additional Information We Collect: We may acquire additional information about our customers from third parties, such as the U.S. Postal Service or United Parcel Service. We may incorporate this additional information with the existing information we collect about our customers.

Where we Process and Store Data: Immortal Flame processes and stores data in the United States of America and in other locations for back-up and recovery purposes or to enable us to offer you certain services. Depending on where you are located, the other jurisdictions where we store data may not have data protection laws that provide an equivalent level of protection to the laws in your home country or jurisdiction. By using the Website and providing us with your Personal Information, you are consenting to the transfer and processing of your Personal Information in jurisdictions outside of your home country or jurisdiction.

Similar Files and Cookies

Our Website uses “cookies” and files that are similar to cookies. Cookies are alphanumeric identifiers created by your browser at our request and stored on your computer. When the cookie is stored on your computer, Immortal Flame assigns you a unique customer code. When you return to our Website, we read the cookie to identify you as one of our customers and help recall orders or preferences you have selected. The cookie also enables us to recall your past activities, post your account data, and tailor site elements and special offers to you.

Most Web browsers accept cookies by default, but allow users to reject cookies by changing the browser preferences. If you have set up your browser to reject cookies or if you delete your cookies, some aspects of our Website, including our Shopping Cart, will not work properly.

We also use ETags to store a unique customer code in the cache of your browser that allows us to identify you when you return to the Website. The ETag allows us to tailor the Website and recall your preferences and past orders. Clearing your browsers cache will delete any ETags.

If you receive emails from Immortal Flame, we may use Web Beacons and similar technologies allow us to track whether you have opened the message and whether you have clicked on links contained in the message.

This Privacy Policy covers the use of cookies and similar files by Immortal Flame only and does not cover the use of those files by any third-party advertisers or websites linked to the Website.

Disclosure and Use of Information

We use the information that we collect about you to maintain, improve, and administer our Website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalize your online experience.

Business Operations: In order to carry out certain business functions, such as order fulfillment, payment processing, e-mail delivery, or marketing, we sometimes hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services.

Communication: We use Personal Information to communicate with you about your order, remind you of orders you have pending and other transactional or administrative updates as well as to send you offers for products and services that may be of interest to you.

Third Party Offers: We may send you offers on behalf of third parties or promote such offers on our Website. We do not share any Personal Information with the third party unless you accept the offer or request additional information about the offer.

Law Enforcement, Protection of Immortal Flame, and our Customers: We may also disclose Personal Information in other circumstances as required by law. We also reserve the right to disclose your Personal Information when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of Immortal Flame or others.

Merger, Sale or Acquisition: In addition, it is possible that in the future another company may acquire Immortal Flame or its assets or that Immortal Flame may partner with or purchase another company to continue to do business as a combined entity. In the event that any such transaction occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of Immortal Flame assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.

Links to Third Party Products and Services: While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be governed by the privacy and other policies of that third party.

Communications from Immortal Flame: If you do not want to receive email communications from Immortal Flame about our own or third-party products and services that may be of interest to you, you can update your preferences in the My Account section of the Website. You can also click on the unsubscribe link at the bottom of one of our emails. 

Deactivation of Your Account: You may also request deactivation of your Immortal Flame account by contacting Customer Service at customercare@immortalflame.com or by writing to the address below and requesting account deactivation. Please note that your Personal Information may remain in our archived records after your account has been deactivated.

Contact Immortal Flame 

If you wish to change your name, e-mail address, password, and/or communication preferences after you have registered, you can access your account in the My Account section of the Website. You may also request these changes by contacting Customer Service customercare@immortalflame.com

Website Security 

Immortal Flame maintains reasonable physical, electronic, and procedural safeguards designed to help us protect your nonpublic Personal Information against loss, misuse, disclosure, and alteration. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our Website.

When you establish an account at Immortal Flame, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change your password as often as you wish by going to My Account section of the Website.

Changes to this Privacy 

Immortal Flame may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website and changing the last modified date at the top of the Privacy Policy. If we make significant changes to the Privacy Policy, we will note the Privacy Policy has changed on the main page of the Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

Special Notice to the State of California Residents 

If you are a Customer who resides in California you may request, once a year and free of charge, a list of the third parties to whom we have disclosed Personal Information (if any) for their own marketing purposes. See the Contact Us section above for how to make this request. However, we do not share your Personal Information with third parties for their own marketing purposes without your express consent. So you can prevent the type of sharing by withholding consent.

The California Consumer Privacy Act (CCPA) also provides you as a California resident with several additional rights

• The right to request we provide you with the following information.
  • The categories of Personal Information we have collected about you.
  • The categories of sources from which we collect your Personal Information.
  • The business or commercial purpose for collecting your Personal Information.
  • The categories of third parties with whom we have shared your Personal Information; and
  • The specific pieces of Personal Information we have collected about you.
• The right to request we delete the Personal Information we have collected from you, with some exceptions.
• The right to tell companies not to sell your personal information.
• The right not to be discriminated against for exercising any of these rights.

You, or an authorized agent, can exercise these rights by contacting us in any of the ways provided in the Contact Us section. In order to exercise these rights, we will have to verify your identity. We will do this by asking you to provide us with certain information we already have to confirm your identity. This can include your contact information, account number, or purchase history details.

Problems with Signing up or Order Confirmations

Signing-in: The Immortal Flame sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact Customer Service.

Order Confirmation: Immortal Flame sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for an Immortal Flame account. If you receive a confirmation for an order that you did not place, please e-mail us immediately at Customer Service.

Copyright

If you believe your copyrighted work has been infringed by an online site for which Immortal Flame is providing the site hosting services and you want us to take down or disable the infringing materials, you must provide us with all the information requested on the below Notification of Claimed infringement. The information requested is intended to substantially conform to the requirements set forth in the Digital Millenium Copyright Act, 17 U.S.C Section 512(c)(3)(A).

The following information will be required from you:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works.
3. Identification of the material claimed to be infringing or to be the subject of infringing activity and information reasonably sufficient to permit us to locate the material.
4. Information reasonably sufficient to permit us to contact you, such as an address, telephone number and, if available, an electronic mail address at which you may be contacted.
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in your notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

Any notification that fails to comply with the above requirements shall not be considered to either provide Immortal Flame with actual knowledge of infringement or make Immortal Flame aware of facts or circumstances from which infringing material or acts are apparent. Registered Agent Pursuant to 37 C.F.R. § 201.38, the registered agent of Immortal Flame is:

Designated Agent:	Who?
Address of Agent:	Immortal Flame Agent
Telephone:	0000000000
Fax:	0000000000
Email:	copyright@.com

Trademark 

This policy and process is designed to address trademark related complaints regarding websites that Immortal Flame hosts for its customers. 

Immortal Flames offers electronic services through the use of automated, customer operated, online tools. Our toolset includes a variety of templates and online editing features that permit our customers to create, enter and/or upload website content of their choice. A website hosted by Immortal Flame can usually be identified by the registrant name in the WHOIS record of the customer website domain name. Typically, an Immortal Flame legal entity is listed as the registrant of an Immortal Flame hosted website.

As part of our Terms of Use, our customers warrant that they have appropriate intellectual property rights in any content they create or upload to our servers for hosting as part of their customer website. Moreover, our customers agree to indemnify and hold harmless Immortal Flame for all liability resulting from any breach of warranties including the aforementioned intellectual property warranty.

If you have a concern regarding use of your trademark on an Immortal Flame hosted customer website, kindly send the following details to trademark@.com:

1. Documentation identifying your valid trademark right and the goods and/or services to which it pertains. A valid trademark right consists of a trademark registered with a national government organization. This policy does not address unregistered “common law” rights or trademarks registered only with local (state) registries.
2. A documented example of the trademark use you are objecting to on the Immortal Flame hosted customer website including the specific goods and/or services being offered by the customer and why you believe this use is in violation of your rights. Please provide, as applicable, specific URLs, screenshots or other pertinent documentation.
3. The contact details for the owner of the trademark including name, address, telephone number and email address.
4. A statement describing your authority in this matter (if you are not the trademark owner).

Upon receipt of the complaint, Immortal Flame will launch an investigation into the matter. If, upon investigation, we believe there is a reasonable basis for the complaint, we will:

1. Forward the complaint, including all details you have provided, to the customer responsible for the objected-to website.
2. Request that the customer either resolve the matter directly with the trademark owner (or authorized party), or remove the objected-to content from the website within a period of two weeks.
3. If, after two weeks, the customer has not either removed the objected-to content, or provided us with a reasonable basis to believe the dispute with the trademark owner has been resolved or pending resolution, we shall suspend the website.
4. If the complaint is based on a domain name registered on behalf of a customer, Immortal Flame will, after the two-week period, suspend the website, redirect the domain name to an unbranded holding page, and permit the domain name registration to naturally expire (generally one year after the initial registration or last annual renewal).
5. If the complaint relates to the purchase of keywords for paid search services from third parties (e.g., the Adwords™ program from Google™), our policies will generally parallel the search provider’s policy in regard to trademark matters.

Under no circumstances is Immortal Flame obligated to investigate any matters which do not comply with the process or information requirements stated above. Nonetheless, and to the extent possible, any complaints related to Immortal Flame hosted customer websites and third party trademarks will be handled by the foregoing process.

During an investigation, should circumstances dictate, and in our sole discretion, Immortal Flame may follow an amended, delayed, expedited or modified process to that detailed above.

Trademarks & Copyrights 

Trademarks Immortal Flame, ImmortalFlame.com are trademarks of Immortal Flame. All other brand and product names appearing on this Site are trademarks or registered trademarks of their other denoted owners. © 2022 Immortal Flame Inc. All rights reserved.

Do Not Sell My Personal Information

We do not sell, rent or otherwise disclose personal information collected by our site to third parties in the ordinary course of business. However, certain third party agents (ISP et al.) and other third parties performing services for the site sponsor (technical auditors, developers, order fulfillment operations) may have access to the personally identifiable information in order to do their jobs.